HAPPY CLIENTS are not just satisfied customers; they are enthusiastic advocates who propel our business to higher heights. Whether it is through personalized service, timely responses, deep commitment, or innovative solutions, the goal is to leave clients feeling valued. At Kambar, we understand that gifting is more than just a transaction; it’s a gesture that conveys gratitude, recognition, and appreciation. By offering premium products, seamless service, and timely delivery, we aim to exceed expectations and build lasting relationships with our clients.
Baseline Happiness:
The corporate gifting market is poised for significant growth of $1157.01 billion by 2028. This growth is expected to occur at 8.3% CAGR, reflecting the increasing importance of gifting in fostering business relationships and enhancing brand loyalty.
The fact is, corporate gifting is more than just a token gesture; it’s a strategic tool that triggers the reciprocity principle in the recipients, who have the natural inclination to give back something in return. When employees receive gifts and feel HAPPY, their motivation levels rise, leading them to put in extra effort and excel in their roles.
Nowadays, businesses increasingly prioritize employee satisfaction and corporate gifting companies have a vital role in delivering premium products and exceptional experiences to meet the high expectations of both clients and recipients.
One of our prominent clients, a leading automotive company, recently entrusted us with a challenging order: to deliver 150 units each of four distinct products—backpacks, sleeveless jackets, Parker pens, and metal cardholders—complete with custom branding within 3 days.
Interventions:
Step1: Understand the requirements of the client
Step 2: Source high-quality products from different vendors within 24 hours.
Step 3: Create and approve a sample mock-up by the next day.
Step 4: Ensure seamless customization on all backpacks, sleeveless jackets, Parker pens, and metal card holders.
Step 5: The jackets, available in various sizes, were to be meticulously packed into the backpacks and labeled according to size for easy identification and seamless distribution.
Step 5: Conduct thorough quality and quantity checks
Step 6: Ensure seamless delivery before the stipulated deadline
Our Journey:
- Assigning tasks to the members of the operations, logistics, branding, and delivery team based on their expertise and experience.
- Sourcing 150 units of each product (backpacks, sleeveless jackets, Parker pens, and mental card holders) from trusted vendors.
- Creating a sample design mockup and sharing it with the client the very next day (Friday) for feedback and approval, which was secured without delay.
- Once approved, the team worked tirelessly and completed the branding of all the products by Monday.
- The jackets were meticulously packed into the backpacks and labeled according to size. The cardholders and pens were also put in the backpacks. This ensured easy identification and seamless delivery.
- The logistics team ensured that the t-shirts were delivered to the client’s location by Tuesday at around 6 pm, before the stipulated time frame.
Outcome:
The client was thoroughly impressed by our unwavering commitment and flawless execution of their urgent order. Our team’s ability to deliver 4 different types of high-quality, branded products within such a tight timeframe showcased our dedication to excellence and operational efficiency. This achievement not only met but exceeded the client’s expectations, highlighting our capability to handle high-pressure situations with precision and professionalism. Our client who has so far given us consignment for only sustainable gifting was highly satisfied with our service.
Our Learning:
We excel at last-minute deliveries, and that’s a testament to our outstanding team. Each team member brought in unique skills and perspectives, and when these were harmonized, challenges turned into triumphs. The dedication and hard work of our operations, branding, logistics, and delivery team were crucial in achieving this success.
Client Happiness Quotient:
- Impressed and delighted with the unwavering commitment our team displayed and the prompt delivery of the branded products.
- Thrilled with our successful delivery of non-sustainable gifting and pleased at our remarkable ability to meet a tight deadline.
